Frequently asked questions

Absensi-Q is an online attendance system for companies. Employees clock in and clock out on their phone with a selfie and their location. Owners and admins set up locations, shifts and employees, and review attendance on a website called the portal.

Company owners and admins use the portal to manage the company. Employees use the employee app to clock in and clock out and to see their records. Choose the right one after you press Log in on the Absensi-Q website.

No installation is needed to use the portal or the employee app. Both open in the web browser. Employees can open the employee app on their phone.

The website, the portal and the employee app are available in English and in Bahasa Indonesia. You can change the language inside the portal and inside the app.

Register your company on the website. Then add your locations and draw the clock-in area, check the departments and positions, check the shifts, add your employees and invite them. The guide on getting started with the portal lists the steps in order.

A geofence is an invisible boundary that you draw on a map around your workplace. The employee app uses the GPS of the phone to check whether the employee is inside it when the employee clocks in or out.

Only if you allow it. For each department, job position or employee you can choose Fixed, which means inside the geofence only, or Flexible, which means anywhere. The selfie and the position are still recorded for Flexible employees.

Create a roster pattern for each schedule, then choose it as the Default Roster Pattern of the department or the job position. Employees follow the pattern of their position, or of their department if the position has none. The portal does not set a different roster for one single employee.

The day is marked No clock-out. The employee should tell the admin. If your company turned on attendance corrections, the employee can also ask for a correction, and an approver reviews it in the portal.

Yes. In the portal, open Attendance, then Records, and press the picture in the Selfie column. You see the photo for clock in and clock out, and whether the phone was inside or outside the geofence.

Add the employee in the portal, with an email address. Then press Send Invitation. The employee opens the email, sets a password and accepts the invitation. After that, the employee signs in to the employee app.

On the sign-in screen of the employee app, press Forgot password?, type the email address and press Send reset link. The employee opens the email and sets a new password. The link works for 30 minutes.

Open the employee in the portal and change the status to Resigned or Terminated, or to Inactive if the person is away for a while. Only Active employees count toward the limit of your plan. Avoid deleting an employee, because deleting cannot be undone.

You pay each invoice by bank transfer. Open Subscription in the portal, open the invoice and read the bank details. Make the transfer with your own bank, then fill in the payment form and add a photo or a screenshot of the transfer receipt. The receipt is required.

After you submit your payment, Absensi-Q checks it against the bank statement. The invoice page shows the status and updates by itself when the payment is reviewed. If it takes longer than you expect, contact us.

First there is a grace period, which is extra time to pay. In this time, everything keeps working and a banner reminds you. If the plan expires, employees cannot sign in until the invoice is paid. Owners and admins can always sign in to pay.

No. The unused value of your old plan is not refunded. When you change your plan, it is only subtracted from the price of the change. Payments that were already made are not refunded either.