How to manage your subscription and pay an invoice

Before you start

A subscription is your plan for using Absensi-Q. A plan sets limits, such as how many employees and how many locations your company can have. You pay for a paid plan by bank transfer.

An invoice is a bill. It shows what you must pay, for which plan, and by which date. A receipt is the proof of your bank transfer, as a photo or a screenshot.

• Only owners and admins can open the Subscription page.
• If the page says Subscriptions aren't available yet, nothing is needed from you. Everything else keeps working.
• You need a bank account to make the transfer, and a photo or screenshot of the transfer receipt.

See your plan and its status

1. In the menu, open Subscription. The tab Plan opens.
2. Read the card Current plan. It shows the plan name, the price, the current period and the status.

The card also shows a countdown, for example the time until the next invoice or until the grace period ends.

The tab Invoices lists all invoices. You can filter them by status or type.

Change your plan

1. On the tab Plan, look at the list Choose a plan. Use Monthly or Yearly to choose the billing cycle, which is how often you pay.
2. Press Choose plan on the plan that you want.
3. A window opens with the price. Read Price breakdown and Total to pay. If you have unused value on your current plan, it is subtracted.
4. If you move to a lower plan, your numbers must fit the new limits. If you are over a limit, the window lists what is over. Press Manage employees or Manage locations, set the extra ones to inactive, then press Check again.
5. If a box asks you to confirm, read it and tick it. It says that unused credit is not refunded.
6. Press Create invoice. If nothing needs to be paid, the button reads Activate plan. For the free plan, it reads Switch to free plan.
7. A message says that the invoice is created. Pay it as described below. The new plan starts after your payment is confirmed.

Pay an invoice by bank transfer

1. Open the invoice. In the tab Invoices, press Pay. You can also press Pay invoice on the tab Plan, or Pay now in the banner at the top of the page.
2. Under Where to pay, read the bank account details: the account number and the account holder. Press Copy to copy the account number or the amount.Transfer exactly the amount shown. If your bank allows a note, write the invoice number in it.
3. Make the transfer with your own bank. This happens outside Absensi-Q.
4. Keep the transfer receipt as a photo or a screenshot. It must be a JPG, PNG or WebP image of up to 5 MB.
5. Go back to the invoice page. Under Submit your payment, fill in Your bank, Account holder name, Amount transferred and Transfer date.The transfer date cannot be in the future, and it cannot be before the invoice was issued.
6. If you want, add a bank reference number in Reference or note (optional).
7. Press Choose receipt and select your image. The receipt is required. Photos larger than 5 MB are made smaller automatically.
8. Press Submit payment. A progress bar shows the upload. Then the message Payment submitted. We're verifying it. appears.

After you pay

Absensi-Q checks your payment against the bank statement. The invoice page shows the progress and updates by itself.

If a payment is rejected, the invoice page shows the reason. Send a new payment with a new receipt. The old receipt cannot be used again.

To cancel an invoice for a plan change that you have not paid, open it and press Cancel invoice. You cannot cancel an invoice after a payment was received, and payments already made are not refunded.

What happens when a payment is late

If something goes wrong